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Policies and Procedures
eStovesNMore
716 South First Street
Hamilton, MT 59840
Store Hours: 6am - 6pm, Monday - Saturday (MST)
Toll Free: 1 (800) 232-1951
Terms of Sale:
You must inspect all merchandise thoroughly upon receipt and verify that your order is correct. We will correct any errors in shipment on our part upon verification of error. You must notify eStovesNMore of any discrepancies within 72 hours of receipt of goods.
Payment Methods:
We accept Visa or Master Card Credit cards and debit cards. All cards will be charged at the time the order was placed. We accept personal and business checks. All orders will remain on hold until checks clear. All prices are in US dollars. Once you place your order your credit card is charged for the purchase.
Order Confirmation:
In order to send you and email confirmation that your order has been processed, you must supply your email address when placing your order. We do not sell or share email addresses. By purchasing a product from us, you have agreed to our policies, procedures and terms.
Order Change / Cancellation Policy:
Once you submit your order, processing begins immediately. Changing or canceling your order may not be possible. If your order is canceled after shipment, a 40% restock fee charge will apply to the order, and you will be responsible for shipping both ways. The customer must receive a “ Return Authorization Number” by us to ship anything back. All shipments will be refused without this number. All returned merchandise be undamaged, unused and in its original packaging. If returns are damaged in transit back to us, it will be refused and returned to the original shipper to file a claim for damage. No COD’s will be accepted on returned items. No returns on mantel cabinets.
Lead Time:
Generally, you will receive your merchandise sooner then the quoted lead time. However, plan ahead for your installations. Some items (especially in peak season) may take longer to ship. Lead time is dependant on the item not being back ordered by the manufacturer. If a back order does happen, you will be notified by email.
Special Orders:
Price quotes on special order requests are valid for 10 days. Special/Custom orders can not be canceled after the order has been processed. Special/Custom orders can take longer for shipment and delivery than in stock items. You will be notified of lead time on these items. All sales are final on special/custom orders. No returns will be accepted.
Receiving your freight:
Please do not sign for your receipt of shipment until the following has been completed. Carefully inspect your shipment for damage. All of our orders are shrink wrapped prior to shipping. Remove the plastic wrap to inspect the shipment. Note in writing on the bill of lading any cut, tear, scratch, bend or crease to the box, no matter how minor it might appear. Please sign the bill of lading as "Potential concealed damage".
Damaged Merchandise:
We take pride in our careful packaging of your purchase and although freight damage is rare, it can occasionally occur. If apparent/visual damage should occur, it MUST be noted on the freight bill or delivery receipt and signed by the carrier's agent. Failure to do this will result in the carrier refusing to honor the claim. We will send at our discretion, any parts required for documented freight damage. Should the parts exceed our internal formulas, we reserve the right to have you repackage the product and ship it back to us. Failure to notify eStovesNMore of any concealed damage or missing parts within 24 hours will result in the customer being responsible for any repairs and / or replacement parts.
Warranty:
If it is determined that repair is necessary, we will ship any required replacement parts to you. All parts are sent via UPS ground with an option for the customer to pay for an express shipping method. The purchaser is responsible for the return of any defective part(s) to eStovesNMore. In order to ensure the return of defective parts, replacement part(s) will be charged to you and then reimbursed upon the return of the defective part(s). A labor reimbursement fee may be paid to you based on the manufacturers' rate schedule for that specific repair.
Liabilities:
Due to the fact that eStovesNMore does not manufacture any of the products that we sell, we shall assume no liability arising from the use, misuse or improper operation of any products purchased from us. We shall not be responsible for any amount other than that of the original purchase prices of the product in question.
Technical Assistance:
We are always glad to offer assistance to you. You may contact us during our normal hours of business or email us at info@estovesnmore.com and a technician will answer any of your questions.
If you are having difficulty with your stove please call 1 (888) 357-4596 and have the following information ready:
- Serial number and date of purchase
- Make and model
- Type of fuel
- Problematic condition and who diagnosed the condition.
- Was the unit professionally installed?
We will help you correct your problem to the best of our ability, but we can only make recommendations based upon the information you provide. Thank you for your understanding.
Copyright:
All content included on this site, such as text, graphics, logos, button icons, images and audio clips, is the property of eStovesNMore or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of eStovesNMore and protected by U.S. and international copyright laws. All software used on this site is the property of eStovesNMore or its software suppliers and protected by United States and international copyright laws.
License & Site Access:
eStovesNMore grants you a limited license to access and make personal use of this site, but you may not download (other than page caching) or modify it, or any portion of it, except with express written consent of eStovesNMore. This license does not include rights for resale or commercial use of this site or its contents. Any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools is expressly prohibited.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, licensed, modified, or otherwise exploited for any commercial purpose without express written consent of eStovesNMore. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of eStovesNMore and our affiliates without express written consent. You may not use any metatags or any other "hidden text" utilizing the eStovesNMore name or trademarks without the express written consent of eStovesNMore. Any unauthorized use terminates the permission or license for use granted by eStovesNMore.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of eStovesNMore so long as the link does not portray eStovesNMore, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use the eStovesNMore logo or other proprietary graphic or trademark as part of the link without express written permission.
Site Misinformation:
Although we strive to make our site as error free as possible, we unfortunately occasionally offer information or pricing that is not correct or accurate. At the discretion of eStovesNMore we may modify orders, cancel orders, or take whatever appropriate actions as we deem necessary to alleviate the situation. In the event information we provide results in property, physical, or other harm, we assume no liability.
Area of Availability:
Area of availability may be limited only to our region. Please call for availability on all products.
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